Listening

Posted by wagardner - 25/06/08 at 08:06:13 am
“The secret of influencing people lies not so much in being a good talker as in being a good listener. Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. Listen patiently and with an open mind. Be sincere about it. Encourage them to express their ideas fully. They will never forget it. And you will learn a thing or two. Nobody is more persuasive than a good listener.”

- Dale Carnegie (The Leader In You, pp. 92-93)

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